FAQs
You can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.
Q: Why are bookings usually non-cancelable.
A:
Unlike hotels, vacation homes are valuable assets held by private parties. To allow Guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a Guest who made a prior purchase. In that case, some or all of the Guest's funds may be refunded if a replacement Guest is found.
Q: Why should I advertise on this website?
A:
Specialization. You could get listed on the giant commercial sites which accept any and all kinds of vacation rentals and Holiday Let homes. But Guests usually know what they are looking for before they start. A mountain place, a lake front house, a home at the beach or even in the city. That is why they find us and why they value our listings a bit more and a bit more often.
Q: Are Guests allowed to check-in early?
A:
Cleaning rooms, condos, homes and resorts between Guests is a big job. It can take many hours to make a place spic and span. It isn't always possible to start the cleaning process on time, so housekeepers need every minute get a unit clean before its scheduled check-in time. Guests who arrive early disrupt the cleaning process. In fact, housekeepers are not allowed to continue cleaning if a Guest arrives early and enters the property.
Q: How do I report abuse or fraud?
A:
If you get emails unrelated to properties or unsolicited commercial email through our inquiry system or from someone who got your name from our site please notify us by email. Should you be approached with fraudulent activity or be a victim of fraud it is best to report it to your local police. For abuse or fraud, should it involve a member of our website please notify also.
Q: Are there Rules for Guests?
A:
Yes - to keep owners, neighbors and other guests happy there are guidelines to follow. In general we ask that Guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules
Q: Do I get more room in a Vacation Rental?
A:
Yes of course - the average hotel room is small, but vacation rentals are larger, with kitchens and extra space where you can hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.
Q: I've lost my logon or password. What do I do?
A:
No problem. Just go to the Login Page of our website. Look for the "Forgot your Password" link. Or you can call us during business hours.
Q: Is it possible to arrange a late checkout?
A:
Yes, sometimes - Keep in mind housekeepers need all the time between Guests to prepare the property for arrivals. So late checkouts are not always available. Due to scheduling requirements, there is a charge for late checkouts and it is not possible to confirm this availability until 24 hours in advance of departure.
Q: Is there a website membership fee for using your website?
A:
Nope. Browsing properties and information is free. But we do ask you to register for certain information. It helps us help you.
Q: To make a booking must I deal with the Owner?
A:
Not at all. We'll take your order, send a confirmation and instructions for accessing and using the property. Our Owners rely on us to do all the work. And you can rely on us to make sure the property is ready for your arrival.
Q: What is the weather like in Leavenworth?
A:
We have all four seasons, boy do we. Winter is a wonder land as the Bavarian village; homes and recreational areas are covered with snow and decorate with holiday lights. Many days are surprisingly sunny but it can also be brutally cold. Spring can be glorious as the snow disappears, the flowers erupt and the village fills with people. Summers are always warm and sometimes hot hot hot. But we have lots of places to swim and cool off. October is famous for fall colors, Oktoberfest and other Autumn festivals.
Q: Where does your company operate?
A:
Although we started small, our company is growing. We currently have network offices in Washington State, Idaho, Hawaii and Mexico. Coming on line are British Columbia, Oregon and other great destinations. Local Partners provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.
Q: Why is there a cleaning fee for Vacation Rentals?
A:
Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.
Q: Why must I book a full week at some times of the year?
A:
During the busy seasons, it can become disruptive to have lots of guests coming and going every few days, so we do require you to book long stays at some times of the year. Plus Guests seem to enjoy staying longer and settling in.
Q: Why should I purchase travel insurance for my vacation?
A:
You've saved, you've waited, and now you're all set to go on vacation. Preparing for your trip includes covering yourself for unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing travel insurance, you can insure yourself for covered cancellation penalties, medical costs, baggage delays, as well as gain access to a wide range of traveler's assistance services.
Q: Is there a deadline for checkout times?
A:
Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: When I book for a week, do I have to arrive on a certain day?
A:
To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.
Q: Are vacation rentals timeshares?
A:
No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No mandatory sales pitches.
Q: How do I purchase a Travel Insurance Plan?
A:
You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.
Q: What support services can I expect to find?
A:
Support services vary by the location you select. Most offer telephone services, high speed internet, photo copiers, postage, conference rooms & secretarial services. Be sure to ask about signage, furniture rental.